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Terms Conditions That Govern Your fan24 st Account

These terms set out what you agree to when you open and use your fan24 st account — covering deposits through bKash, Nagad, and Rocket, how your wallet balance works, and the rules that apply to your activity.

Account Eligibility RequiredJurisdiction-Dependent AccessbKash, Nagad & Rocket Deposits CoveredWallet Balance Rules ApplyContact Support for Queries

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What These Terms Actually Cover

fan24 st Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering an account on fan24 st, you agree to use the platform only where it is permitted under your local law and in eligible regions. These terms apply to every action you take — depositing funds via bKash, Nagad, or Rocket, placing bets, accessing live

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tables, and requesting withdrawals back to your mobile wallet. We reserve the right to suspend or close accounts that breach these conditions, including cases of fraudulent activity, misuse of account credentials, or attempts to circumvent payment verification. When you send a deposit through your bKash or
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Nagad app to the account number displayed at checkout, you confirm that the funds belong to you and that the wallet is registered in your name. Withdrawals follow the same wallet-matching rule — the receiving bKash, Nagad, or Rocket number must match the one linked to
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your fan24 st account. We may ask you to verify your wallet ownership before processing a withdrawal. Our support team is available to walk you through the verification steps if anything is unclear. These conditions apply regardless of the device you use — mobile browser, Android
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app, or desktop — and they remain in force for the lifetime of your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear, if you need to update your registered wallet number, or if you want to raise a concern about how your account is being handled, our support team is the right place to start. You can reach us through live chat directly inside your account dashboard, by email for detailed written queries, or through our social channels for quicker acknowledgements. Players in Dhaka and across Bangladesh can expect responses in English with clear next steps on what documentation, if any, is needed.

Live Chat Open the chat icon inside your logged-in account. This is the quickest route for wallet verification queries or urgent account access issues.

Email Support Send detailed terms or withdrawal questions to our support address listed in your account settings. Written responses carry a reference number for follow-up.

Social Channels Reach us through our official social pages for general terms questions. For account-specific issues, live chat or email keeps your details more secure.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data and wallet details are handled with care at every stage. We use SSL encryption on all connections between your device and our platform, which means the payment details you enter during a bKash or Nagad deposit are not exposed in transit. We do not store your mobile wallet PIN — that stays on your device and with your wallet provider. Account credentials are yours to protect; we will never ask for your password through chat or email. If you believe your account has been accessed without your permission, contact us through live chat immediately so we can place a temporary hold and investigate.

SSL Encryption

Every page of your account session runs over SSL. Your deposit details and wallet numbers are not readable by third parties during transmission.

Wallet Matching

Your withdrawal goes only to the bKash, Nagad, or Rocket number you registered. This rule protects you from misdirected payments and reduces fraud risk.

Account Hold Requests

If you need your account paused for any reason — suspected unauthorised access, a personal request, or a billing dispute — contact support and we will act on it promptly.

Data Retention

We retain account records as required by our operating obligations. If you want to know what data we hold or request its deletion, submit a written request through email support.

Common Questions About These Terms

These are the questions we hear most often about account conditions, wallet rules, and what these terms mean in practice. If yours is not here, live chat is the fastest way to get a clear answer.

Access depends on your local law and eligible region. If online betting is not permitted where you are located, these terms do not authorise you to use the platform.

No. Deposits must come from a wallet registered in your own name. Wallet ownership checks are part of our standard withdrawal verification and mismatched wallets will be flagged.

We may suspend or permanently close your account depending on the severity. Funds held in a suspended account are reviewed on a case-by-case basis through our support process.

Contact support via live chat or email with proof of wallet ownership. We will verify the change before updating your account to prevent unauthorised payment redirection.

The same terms apply regardless of device. Whether you access via Android, mobile browser, or desktop, your account obligations and wallet rules remain identical.

Submit a written request through email support. Include your registered account details and we will respond with the information we hold as required under our data retention obligations.

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