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Terms That Govern Your Account on fan24 st

Using fan24 st means your account activity, deposits via bKash, Nagad, or Rocket, and access to our lobby are all covered by the terms set out here.

Bangladesh Eligibility ConditionsAccount & Wallet RulesJurisdiction-Dependent AccessLive casino and slots
fan24 st Terms That Govern Your Account on fan24 st
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Account security at fan24 st rests on a few concrete practices. We use encrypted connections across all pages — the same standard that protects mobile banking. Your payment details, including the bKash or Nagad numbers linked to your wallet, are never stored in plain form on our servers. We retain account data for as long as your account remains active and for the period required by applicable policy after closure. You can request a summary of the data we hold on your account by contacting support through the channels above; we aim to respond to data requests within a reasonable timeframe.

Encrypted Connections All account pages and payment flows run over encrypted connections. Your session data, wallet details, and account credentials are protected in transit at all times.
Data Retention Policy We keep your account data while your account is active and for the required period after closure. You can request a copy or raise a correction through support.
Cookie Use Session cookies keep you logged in and save lobby preferences like your last game category. We do not pass cookie data to external advertising networks.
Identity Verification Withdrawals to bKash, Nagad, or Rocket are matched against your registered identity. This step protects your account from unauthorised payout requests.
LEGAL CONTACT PATHS

Reach Us on Any Policy Matter

If a term is unclear or you need to raise a policy concern — account restriction, withdrawal hold, or identity verification — our support team handles these directly. Reaching out early means we can resolve most issues before they escalate. For Bangladesh, chat and email are the fastest routes; phone lines are available during stated hours.

Live Chat Available through the account dashboard. Raise a policy query, flag a payment dispute, or request an identity review in real time.
Email Support Send detailed policy or account queries to our support address listed in the Help section. Include your registered mobile number for faster matching.
Help Centre The Help section covers common account, payment, and eligibility questions with step-by-step answers — check there first for standard policy points.

Common Legal and Account Questions

The questions below cover what Bangladesh account holders ask us most often about terms, data, and eligibility. If yours is not here, chat support can give you a specific answer.

Eligibility depends on the laws in your specific location. It is your responsibility to check local regulations before opening an account. We serve eligible regions only.

Contact support via live chat or email with your registered mobile number and a data request. We will confirm what we hold and respond within a reasonable timeframe.

Yes — start in account settings. For payment method changes, support will verify your identity before the update takes effect to keep your wallet secure.

Payments that cannot be automatically matched go to manual review. Include the checkout reference number in your transfer to avoid this. Support can resolve mismatches.

We retain your data for the period required under applicable policy after account closure. You can request details of that period by contacting our support team directly.

Reach out via live chat or email and flag it as an account review request. Include your registered details and we will look into the restriction and respond promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.